Consumers Rights and Users Rights
We resolve disputes efficiently and with full legal guarantees.
All individuals or bodies corporate of any nationality or origin acquiring, using or enjoying, as the end user, goods, services, products, activities or functions, whatever the legal character of the producers, vendors, lenders or distributors. We resolve disputes efficiently and with full legal guarantees.
Do you need legal assistance to file a consumer complaint or defend your rights against a company in Spain?
At Pellicer & Heredia, we provide expert legal assistance in consumer protection matters. Our team analyses your case, reviews the documentation and advises you on the most effective way to claim your rights against companies, service providers or commercial entities.
Who is considered a consumer or user?
A consumer or user is any individual or legal entity who acquires or uses goods or services as the final user, meaning for personal use rather than for incorporation into a business or professional activity. This legal protection applies when products or services are purchased for personal consumption, but it generally does not apply when they are acquired for commercial, business, or professional purposes.
Main consumer rights
Right to health and safety protection
Right to protection of economic interests
Right to clear and accurate information
Right to compensation for damages
How to file a consumer complaint in Spain
Complaint directly to the company
The first step is usually to submit a complaint directly to the company responsible, typically through its customer service department.
In many cases, the issue can be resolved quickly through this initial communication
Official complaint forms
Businesses open to the public in Spain are required to provide official complaint forms, which allow consumers to formally report a problem to consumer protection authorities.
Court proceedings
If the dispute cannot be resolved through other channels, consumers may pursue legal action before the courts to claim:
- fulfilment of contractual obligations
- reimbursement of amounts paid
- compensation for damages
- cancellation of unfair contractual clauses
Complaint directly to the company
Consumers may also file a complaint with public authorities such as:
- Municipal Consumer Information Offices (OMIC)
- Regional Consumer Services of the autonomous community
These authorities can investigate and impose sanctions if the company has breached consumer protection regulations.
Consumer arbitration
The Consumer Arbitration System is an out-of-court mechanism designed to resolve disputes between consumers and companies quickly and efficiently when both parties agree to participate.
It is generally free of charge and results in a binding decision.
How we can assist you
Legal analysis of the case and supporting documentation
Review of contracts, service terms, and potentially abusive clauses
Preparation and submission of formal complaints against companies
Assistance in consumer arbitration procedures
Legal representation in court proceedings where necessary
Negotiation with companies to achieve effective and timely solutions